Frequently asked questions

No, there is no charge to visit the stores.

Reservations are not typically required except for special events. Please check the store’s event section or follow us on Instagram and X at @NintendoStoresUS for notices when reservations may be required for entry.

Currently, we do not offer online or phone orders. We would love for you to visit us in person and hope to see you soon. However, you can check out the online My Nintendo Store to shop select Nintendo products.

Nintendo NEW YORK and Nintendo SAN FRANCISCO offer accessories for current systems. Other accessories and replacement parts can be ordered online at store.nintendo.com

If you have a problem with your Nintendo hardware, please visit support.nintendo.com or contact Nintendo's customer service department at (800) 255-3700 to find out more about your system’s warranty and repair options.

Please note: Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed product for use on our systems or licensed merchandise that are made by other companies. To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, please contact them for repair details.

Nintendo game systems, software and accessories sold at Nintendo NEW YORK and Nintendo SAN FRANCISCO are intended for use in the U.S., Canada, Mexico, and Latin America only. Other regions may have differences in ways like:

• Electrical standards

• TV broadcast standards (e.g. PAL, NTSC, SECAM)

• Languages (communication of operational instructions, precautions, warnings)

• Government regulations (e.g. warranty, safety, electrical)

• Marketing requirements (e.g. game ratings, packaging, advertising)

Due to these differences, products are made specifically for each country or region, and there is no way to guarantee compatibility. Games and systems purchased for use in the U.S., Canada, Mexico, and Latin America may not function properly in other countries, or may be difficult to use due to language barriers (manuals, warnings, screen text).

Nintendo recommends only purchasing products within the country or region where the products will be used. Nintendo distributors in other countries will not be able to repair or modify products made for use in other regions.

Although Nintendo Switch software sold in regions outside of the Americas will work with Nintendo Switch systems sold in the Americas, we have not tested all overseas software with systems from all regions and cannot guarantee full service and support. Therefore, we recommend that players purchase software that is specifically made for their Nintendo Switch system's region.

If you live in a country other than the U.S., Canada, Mexico, or Latin America, you should contact a local distributor or retail location in that country for information on the availability of parts, accessories, Player's Guides and other products. You can find a list of international distributors on nintendo.com.

To learn more about Nintendo Careers, please visit careers.nintendo.com.

Nintendo NEW YORK is located at 10 Rockefeller Plaza (on 48th Street between 5th and 6th Avenues), New York, New York, 10020.

You can get to Nintendo NEW YORK by taking the B, D, F, or M train to the 47-50th Street/Rockefeller Center station. If you need directions, visit the Store Location section of our website.

If you are interested in arranging a group visit, please contact us at nintendonyc@noa.nintendo.com to schedule.

Our Ambassadors are enthusiastic Nintendo fans and are happy to share their knowledge with you. Our staff can guide you through each of our interactive gaming areas (Nintendo Switch – OLED Model, Nintendo Switch, and Nintendo Switch Lite), provide hands-on gaming demonstrations, assist with your shopping needs, and provide a bit of Nintendo history by explaining the items on display in our Nintendo Showcase.

We would love to be a part of your special occasion, but do not have a party room to facilitate private events. If you have a small group, we can provide recommendations for non-peak times in which we may be able to accommodate your group within our normal operations.

Please contact us at nintendonyc@noa.nintendo.com.

Please check our return policy for retail locations.

You can call the store directly at (646) 459-0800. Additionally, you can email us at nintendonyc@noa.nintendo.com and we will respond to your inquiry within 48 hours.

Nintendo NEW YORK gift cards may only be used on site at our retail store, located at 10 Rockefeller Plaza (on 48th Street between 5th & 6th Avenues) in New York City. Gift cards may not be redeemed for cash.

In the event your gift card is lost or stolen, Nintendo NEW YORK will replace the remaining value of the card upon presentation of an original sales receipt. A fee may be charged for any replacement cards issued. If you have additional questions regarding a lost or stolen gift card, please call Nintendo NEW YORK directly at (646) 459-0800. Our Ambassadors will be happy to help you.

Nintendo NEW YORK gift cards may only be purchased at Nintendo NEW YORK. Card use constitutes acceptance of these terms and conditions. This card is redeemable for merchandise (subject to availability) only at Nintendo NEW YORK. Card balances can not be redeemed for cash and are non-refundable unless required by law. Nintendo NEW YORK is not responsible for unauthorized card use. To check your current balance, visit or call Nintendo NEW YORK, (646) 459-0800. For cards that are damaged, lost, or stolen, satisfactory proof of purchase must be provided in person at Nintendo NEW YORK in order to obtain a replacement card for any value remaining at the time of report. Card balances do not expire, and there are no fees associated with this card. This card is non-reloadable. Nintendo NEW YORK reserves the right to change these terms and conditions in its sole discretion at any time without notice. All terms and conditions apply to the extent permitted by law.

For the 2025 holiday season, Nintendo SAN FRANCISCO has extended the return policy for eligible items purchased between November 1, 2025 and December 31, 2025, which can be returned until January 31, 2026. Please note that all other terms and conditions provided in the Nintendo SAN FRANCISCO store Refunds Policy are still applicable with respect to such products purchased. All purchases made after December 31, 2025 are subject to the Standard Return Policy.

A Warp Pipe Pass is a reservation that provides entry to certain events during a designated entry window time. There is no cost to reserve a Warp Pipe Pass(es). However, a free, Nintendo Account is required to reserve a Warp Pipe Pass(es).

You must have a Nintendo Account to reserve a Warp Pipe Pass. If you do not have a Nintendo Account, you can sign up for one free of charge. We recommend setting up an account before Warp Pipe Passes become available for an upcoming event.

Each person attending is required to have their own Warp Pipe Pass. For groups of two or more, each attendee must have a Nintendo Account that is linked to a Nintendo Account family group. All parties in the same group must attend together during the same time slot.

Children aged 6 and under do not need an individual Warp Pipe Pass to attend, therefore do not need a Nintendo Account. They may attend with their parent or guardian who does have a Warp Pipe Pass. Terms apply.

The best ways to stay updated are following us on Instagram and X @NintendoStoresUS and checking our Nintendo SAN FRANCISCO and Nintendo NEW YORK events page.

Currently, we do not offer online or phone orders. We would love for you to visit us in person and hope to see you soon. However, you can check out the online My Nintendo Store to shop select Nintendo products.